Suvarnakala Jewellers (“Suvarnakala”, “we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us through our website, mobile application, showrooms, and communication channels.

1. Information We Collect

When you submit details through our Contact Us form, WhatsApp, phone calls, showroom visits, or app, we may collect:

• Full name
• Phone number
• Email address
• Message or enquiry details
• Communication preferences (including promotional consent)
• Technical data such as IP address, browser type, and device information

2. How We Use Your Information

We use your information to:

• Respond to enquiries and service requests
• Contact you regarding jewellery products, services, offers, and events
• Send transactional, service-related, or promotional communications
• Improve our website, app, and customer experience
• Comply with legal and regulatory requirements

3. Promotional Communication & RCS Messages

If you opt in by selecting the promotional consent checkbox, you agree to receive promotional communications from Suvarnakala via:

• Phone calls
• SMS
• WhatsApp
• RCS (Rich Communication Services) messages
• Email

All promotional communication is sent in compliance with applicable Indian laws and TRAI regulations. You may opt out at any time by following the unsubscribe instructions or contacting us directly.

4. Data Sharing & Security

• We do not sell or rent your personal information to third parties.
• Information may be shared with trusted service providers strictly for communication, analytics, or operational purposes.
• We implement reasonable security measures to protect your data from unauthorized access or misuse.

5. Data Retention

Your personal information is retained only for as long as necessary to fulfill the purpose for which it was collected or as required by law.

This includes:

• Billing and invoice records (retained as per statutory requirements)
• Investment-related services (data retained for compliance and customer benefit tracking)

6. Your Rights

• Access, update, or correct your personal data
• Withdraw promotional consent
• Request deletion of your data (subject to legal obligations)

7. Third-Party Links

Our website may contain links to third-party platforms. We are not responsible for their privacy practices.

8. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page.

9. Contact Us

Suvarnakala Jewellers
Ahmedabad, Gujarat, India
Phone: +91 78740 11144
Email: support@suvarnakala.com